Thank you for shopping at Artisan Tote! We take great pride in the craftsmanship of our bags. Every order is handled with care and shipped directly from our studio in the heart of Oklahoma.
Please review our shipping guidelines below to understand how your order is processed and delivered.
1. Shipping Destinations
We currently ship to all 50 states within the United States. At this time, we do not offer international shipping, nor do we ship to P.O. Boxes or APO/FPO/DPO addresses.
2. Shipping Fees & Delivery Estimates
We partner with USPS, UPS and FedEx to provide reliable and efficient service. Shipping fees and delivery timeframes are calculated as follows:
| Shipping Method | Transit Time | Total Estimated Delivery Time | Cost |
| Standard Shipping | 3–5 business days | 4–7 business days | $4.99 USD (Free over $50) |
| Expedited Shipping | 2–3 business days | 3–5 business days | $14.99 USD |
Please note: "Transit Time" represents the time your package is in the carrier's possession. "Total Estimated Delivery Time" includes both our order handling time and the carrier's transit time.
3. Order Handling, Cut-off Time, and Operating Hours
Order Cut-off Time: 5:00 PM (GMT-06:00) Central Standard Time (CST). Orders placed after 5:00 PM CST will begin processing on the following business day.
Order Handling Time: 1–2 business days (Monday to Friday).
Operating Hours: Our studio processes orders from Monday through Friday, excluding weekends and federal holidays.
4. Shipping Origin
All orders are packaged and dispatched from our official physical location:
Artisan Tote
315 N A St,
Duncan, OK 73533,
United States
Our central location in the U.S. allows us to maintain consistent and efficient delivery windows across the country.
5. Order Tracking
Once your package has been shipped, you will automatically receive a shipment confirmation email containing your tracking number. You can monitor your package’s journey directly through the carrier's website (USPS or UPS). Please allow up to 24–48 hours for the tracking information to update.
6. Address Accuracy & Modifications
Please thoroughly double-check your shipping address during the checkout process. Artisan Tote is not responsible for lost, delayed, or misdelivered packages resulting from incorrect or incomplete address information provided by the customer.
If you notice an error in your shipping address, please contact us immediately at support@artisantote.com. Once an order has been handed over to the carrier, we cannot modify the shipping address.
7. Delays and Damaged Packages
While we always strive to meet our estimated delivery timelines, please note that unexpected delays may occur due to severe weather conditions, carrier service disruptions, or peak holiday seasons.
If your package arrives damaged, or if it is marked as delivered but you have not received it, please contact our support team within 7 business days so we can assist you in opening an investigation with the carrier.
8. Questions?
We are here to help! If you have any questions regarding your shipment, please reach out to us:
Email: support@artisantote.com
Address: 315 N A St, Duncan, OK 73533
We’re always happy to help!