At Artisan Tote, we take pride in every stitch. We want you to love your handcrafted bag, but if you are not fully satisfied, we are here to help.

30-Day Return Window

We accept returns within 30 days from the date you receive your order. Requests submitted after this period will unfortunately not be eligible for a return or refund.

Eligibility for Returns

To be eligible for a return, your item must meet these criteria:

• Condition: Unused, unworn, and in its original condition.

• Tags: Original tags must remain attached.

• Packaging: Must be returned in its original packaging.

• Proof: Order number or receipt is required.

• Note: Items showing signs of use, damage, or alteration will be sent back to the customer.

Personalized & Custom Orders

Because these items are made specifically for you, personalized or custom-made bags (including name embroidery or custom text) are non-returnable and non-refundable.

• Exception: If the item arrives with a manufacturing defect or an error made by our studio, we will replace it or refund you immediately.

Return Shipping

• Cost: Customers are responsible for return shipping costs.

• Exceptions: Artisan Tote will cover shipping if the item is defective or incorrect.

• Non-refundable: Original shipping fees are non-refundable.

• Recommendation: We strongly suggest using a trackable shipping service. We cannot guarantee that we will receive your returned item.

Refund Process

1. Inspection: Once we receive your return, we will inspect it and notify you of the approval or rejection.

2. Issuance: Approved refunds will be applied to your original payment method.

3. Timeline: Please allow 3–5 business days for the credit to appear in your account.

How to Start a Return

To initiate a return, please email us at support@artisantote.com with:

1. Your Order Number.

2. Reason for the return.

3. Photos (required if the item is defective or damaged). Please do not send items back without prior approval.

Damaged or Incorrect Items

Accidents happen! If your order arrives damaged, please contact us within 48 hours of delivery with clear photos. We will prioritize your case to make it right.

Thank you for supporting handmade craftsmanship in Oklahoma! 💛 — The Artisan Tote Team