Designer High Quality Leather Handbag Ladies Crossbody Shoulder Bags

At ArtisanTote, we take great pride in the craftsmanship of our bags. Every order is handled with care and shipped directly from our studio in the heart of Oklahoma.

Shipping Origin

All orders are processed and shipped from: 315 N A St, Duncan, OK 73533, United States. Our central location in the U.S. allows for efficient delivery times across the country.

Processing Time

Because our products are handcrafted, please allow time for us to prepare your order:

• Ready-to-ship items: 1–2 business days.

• Personalized / Custom items: 3–5 business days. > Note: Processing time does not include weekends, holidays, or transit time.

Shipping Carriers & Estimates

We partner with USPS and UPS to provide reliable service.

• USPS Ground Advantage: 2–5 business days.

• USPS Priority Mail: 1–3 business days.

• UPS Ground: 2–5 business days.

Shipping Rates

• Standard Flat Rate: $4.99 USD.

• FREE SHIPPING: On all U.S. orders over $50 USD.

Order Tracking

Once your package is on its way, you will receive a confirmation email with a tracking number. You can follow its journey from our Duncan studio to your doorstep.

Important Information

• Domestic Only: We currently ship within the United States only.

• Address Accuracy: Please double-check your shipping address. ArtisanTote is not responsible for lost packages due to incorrect addresses provided at checkout.

• Potential Delays: While we strive for speed, delivery times are estimates and may be affected by carrier delays, extreme weather, or peak holiday seasons.

Questions?

We are here to help! If you have any questions regarding your shipment, please reach out to us:

Email: support@artisantote.com

Address: 315 N A St, Duncan, OK 73533

We’re always happy to help!

At ArtisanTote, we take pride in every stitch. We want you to love your handcrafted bag, but if you are not fully satisfied, we are here to help.

30-Day Return Window

We accept returns within 30 days from the date you receive your order. Requests submitted after this period will unfortunately not be eligible for a return or refund.

Eligibility for Returns

To be eligible for a return, your item must meet these criteria:

• Condition: Unused, unworn, and in its original condition.

• Tags: Original tags must remain attached.

• Packaging: Must be returned in its original packaging.

• Proof: Order number or receipt is required.

• Note: Items showing signs of use, damage, or alteration will be sent back to the customer.

Personalized & Custom Orders

Because these items are made specifically for you, personalized or custom-made bags (including name embroidery or custom text) are non-returnable and non-refundable.

• Exception: If the item arrives with a manufacturing defect or an error made by our studio, we will replace it or refund you immediately.

Return Shipping

• Cost: Customers are responsible for return shipping costs.

• Exceptions: ArtisanTote will cover shipping if the item is defective or incorrect.

• Non-refundable: Original shipping fees are non-refundable.

• Recommendation: We strongly suggest using a trackable shipping service. We cannot guarantee that we will receive your returned item.

Refund Process

1. Inspection: Once we receive your return, we will inspect it and notify you of the approval or rejection.

2. Issuance: Approved refunds will be applied to your original payment method.

3. Timeline: Please allow 3–5 business days for the credit to appear in your account.

How to Start a Return

To initiate a return, please email us at support@artisantote.com with:

1. Your Order Number.

2. Reason for the return.

3. Photos (required if the item is defective or damaged). Please do not send items back without prior approval.

Damaged or Incorrect Items

Accidents happen! If your order arrives damaged, please contact us within 48 hours of delivery with clear photos. We will prioritize your case to make it right.

Thank you for supporting handmade craftsmanship in Oklahoma! 💛 — The ArtisanTote Team